Privacy Policy

Effective Date: 2025/04/07

At CIX FENCY.DECOR , your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our furniture store, whether online, by phone, or in-store.

1. Legal Framework

This Privacy Policy is governed by the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa, which regulates the processing of personal information and ensures your constitutional right to privacy is protected.

2. What Information We Collect

We may collect the following personal information:

• Full name

• Contact details (email, phone number, address)

• Payment and billing information

• Delivery address

• Purchase history

• ID or company registration number (if required for invoicing)

3. How We Collect Information

We collect personal information when:

• You make a purchase or request a quotation

• You visit our website or contact us via phone/email

• You subscribe to our mailing list or complete any online forms

• You interact with our social media pages

4. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Generate accurate quotations

• Communicate order updates or promotions

• Respond to your inquiries and provide customer service

• Meet legal and regulatory requirements

5. Sharing of Personal Information

We do not sell or rent your information. However, we may share it with trusted third parties when necessary to:

• Fulfil delivery services

• Process payments securely

• Manage our website and IT infrastructure

• Comply with legal obligations or lawful requests

All third-party service providers are required to comply with POPIA standards.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access your personal information

• Correct or update your information

• Object to the processing of your personal data

• Request deletion of your data (subject to legal exceptions)

• Lodge a complaint with the Information Regulator at https://www.justice.gov.za/inforeg/

7. Security Measures

We use industry-standard safeguards to protect your personal information, including:

• Secure payment gateways

• Access controls on customer data

• SSL encryption on our website

However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Quotation Policy

We provide quotations for couches, bedframes, and other furniture items upon request.

• Quotations are valid for 7 days from the date issued.

• All quotations include VAT unless otherwise stated.

• Prices are subject to change based on stock availability or material cost fluctuations.

• A quotation does not constitute a binding sale until payment or deposit is received and confirmed.

9. Retention of Data

We retain personal information only for as long as necessary:

• To complete the service or sale

• To comply with legal, tax, or regulatory requirements

• To provide after-sales service or resolve disputes

10. Changes to This Policy

We reserve the right to modify this Privacy Policy. Any updates will be posted on our website and take effect immediately unless stated otherwise.

11. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

CIX FENCY.DECOR
Email: admin@cixfancy.com
Phone: +27 65 554 2189
Physical Address: online
Information Officer: admin@cixfancy.com